PSB Online Banking and Bill Pay FAQ's
What are the system requirements for PSB Online Banking?
- Computer with Internet Browser (Internet Explorer Version 11 with 128-bit encryption.Internet Explorer 6.0 which includes 128-bit encryption or Netscape 6).
- Internet access.
- MS Edge
- Chrome (current version)
- Firefox (current version)
- Safari, version 7.0+
- Safari for iOS, version 7+
- PC Microsoft Internet Explorer / Netscape.
- Macintosh: Internet Explorer / Netscape.
How secure is banking on the Internet?
Internet Banking is safer than most credit card transactions. The bank itself resides behind a rigid "firewall" and is protected from unauthorized entry. In addition, all PSB transactions are encrypted, which means the information you send to the bank is not available on the Internet in a form that can be read. Plus, you select your own personal password that allows only you to access your account.
Could you be more specific on the security of the Internet?
With banking business increasingly being conducted on the Internet, many questions have come up about security. Through Cryptographic Technology, information is protected by scrambling the data as it is transmitted across the Internet. Plattsmouth State Bank uses 128-bit encryption, the highest form of encryption, reserved primarily for financial institutions. There are two levels of encryption: 40-bit and 128-bit. With 40-bit encryption, there are billions of possible keys to decipher the coded information, and only one of them works. Someone intercepting the information would have to find the right key - a nearly impossible task. With 128-bit encryption, there are 300 billion trillion times as many keys as with 40-bit encryption. It is virtually impossible for an unauthorized party to find the right key, even if they are equipped with the best computers. Other security tools are available to ensure the integrity of your data; firewalls and filtering routers are used to secure computers from Internet access and a "trusted" operating system is employed to protect the information from both internal and external threats. For added security, customers are required to determine their own password. "Password guessing" is deterred by locking a user out of the system following three unsuccessful attempts. These are just some of the Internet security tools we use. These layers of security work together to make sure that all information transmitted between you and the bank is both secure and authentic.
What if I forget my login ID or password?
If you forget your login ID, you will need to contact a New Accounts Representative by calling 402-296-BANK(2265). If you forget your password, click on the "Forgot Password" on the login screen and follow instructions. You should receive a temporary password within 5 minutes after submitting the form which will be active for 30 minutes after submission.
What if I want to change my password?
After logging into Online Banking, click on, "Profile" in the upper right corner. You will click on password and follow instructions to change your password.
If you think that someone else may have access to your password, immediately call a PSB New Account Representative at 402-296-BANK(2265).
What does PSB Online Banking and Bill Pay cost?
Personal online bill pay account
$5.00 per month with a maximum of 20 payments - each additional bill payment is $.50
Business online bill pay account
$6.95 per month with a maximum of 20 payments - each additional bill payment is $.50
Are there any payments I can't make using my PSB Online Bill Payment Services?
The only payments we are unable to make are tax payments, court-ordered payments and payments to non-US addresses.
How are my payments sent?
In most cases, your payment is made as an All-Electronic Payment, where an electronic transfer from your checking account to the payee account is made on the the date you specify. Sometimes, however the system determines an All-Electronic payment is not the best method. In those cases, the payment is made by an Electronic-to-Check payment, where funds are electronically transferred from you PSB account on the payment date you specify, a check is drawn on the Processing Center's bank account and mailed to the payee. The payee handles the payment as a regular paper check.
When should I set up my payments to make sure they are paid on time?
PSB Online Bill Pay services will eliminate the time-consuming chore of writing and mailing checks, but you still need to provide enough lead time so your payment gets to the payee on time. We suggest you set the payment date at least (5) business days in advance of the due date to allow for payment processing. So, for example, if gas bill is due on the 15th of the month, schedule your payment to be made no later than the 10th of the month. Remember to only include business days in your calculations. Do not include Saturdays or Sundays. If you have a payment scheduled to paid on Tuesday the 15th, enter you payment date for no later than the previous Tuesday, the 8th of the month.
How many bills can I pay using PSB Online Bill Pay?
An unlimited number of bill payments may be submitted monthly. Refer to PSB Checking and Saving disclosure.
Will I be charged the monthly service fee even if I do not make any payments?
Yes. The monthly service fee is automatically billed regardless if payments are made or not during any particular month. To ensure that payments are made in a timely and accurate manner, you can utilize the recurring payment option offered through PSB Online Bill Pay.