Fraud Prevention & security
IF YOU SUSPECT SUSPICIOUS ACTIVITY ON YOUR ACCOUNT OR HAVE EXPERIENCED A SECURITY RELATED EVENT:
Please be advised that under NO circumstances will Plattsmouth State Bank contact you (e-mail, phone, text message, or mail) on an unsolicited basis to request your internet banking or debit card credentials (passwords, pin numbers, etc.) If you have experienced such a request it is most certainly a scam.
If you suspect suspicious activity or a security breach of your account :
Please contact our Account Services Department at 402-296-2194 to explain your suspicions and receive advice as to your options.
Please review your account statements immediately upon receipt and report to us any suspicious activity.
If you suspect identity theft, a fraud alert can be placed on your credit file. The fraud alert may be placed by calling any one of the following toll free numbers:
- 1-800-525-6285 Equifax
- 1-888-397-3742 Experian
- 1-800-680-7289 Trans Union
A call placed to any one of the above bureaus will notify all three of the fraud alert. A security alert will be posted on your credit file, you will be taken off the list for preapproved offers of credit or insurance, and a copy of your credit file will be mailed to you.
It is recommended that you periodically obtain credit reports from each of the above three agencies and have any information related to fraudulent transactions deleted. A free credit report may be obtained annually from each of the above agencies. To receive your free credit report, go to: https://www.annualcreditreport.com. To receive your report by phone call 1-877-322-8228.
To get more information about the steps to take to protect against identity theft, go to: http://www.privacyrights.org/fs/fs17a.htm .
If your identity has been stolen, report your crime to the Federal Trade Commission by doing one of the following:
- Call the FTC’s Identity Theft Hotline: (877) IDTHEFT (877-438-4338)
- Or use its online identity theft complaint form: https://www.ftccomplaintassistant.gov
- Or write: FTC Identity Theft Clearinghouse, 600 Pennsylvania Ave. N.W., Washington, DC 2058